Fineline support

Questions, problems or feedback? Send us a message and we will reply by email, usually within two business days.

Common questions

I am not receiving the OTP.: Check that you entered the correct number with the right country code and that your phone has network signal. Wait a minute before requesting a new code. If it still does not arrive, contact us with your phone number.
How do I join my workshop?: Ask your workshop owner or manager for the Fineline join QR code, then scan it from the App. Your manager approves your request before you can see the ledger.
I entered the wrong weight. Can I edit it?: Entries that have not been accepted can be rejected by the receiver. Accepted entries are permanent so the ledger stays trustworthy; record a new correcting entry instead.
I changed my phone number.: Sign in with the new number and ask your manager to approve you again, or contact us and we will help move your membership.
How do I delete my account?: Use the Delete Account page. We complete deletion requests within 30 days.